Frequently Asked Questions
Index
- Q1. When will my item be delivered?
- Q2. What is the process of making offline payment?
- Q3. Is your product authentic?
- Q4. What is the procedure to request for a refund?
- Q5. How to make a purchase?
- Q6. How do I change my delivery address or receiver’s name after I have made a purchase?
- Q7. Do I need to fill in any redemption form after filling in my delivery address?
- Q8. How do I know if my payment has been successful?
- Q9. Where should I go to in order to download my voucher?
- Q10. Do you ship to foreign country?
- Q11. How do I make offline payment for an item I have purchased but my credit card declined
Q1. When will my item be delivered?
Once your payment is successful, your item will be shipped within the delivery period as indicated in the Fine Print section of the deal page and your voucher.
TOP OF PAGEQ2. What is the process of making offline payment?
Currently myiMart.com only supports payment via Visa, Master Card, Maybank2U, RHB and CIMB Clicks. If you wish to pay using other method, kindly drop us an email at payment@askmyimart.zendesk.com and indicate following:- The link of the product or services you wish to purchase
- How many Quantity
- Transfer the total cost or internet banking or deposit direct via Maybank ATM machine to following bank account: Bank: Maybank Payee: MYIMART Sdn. Bhd Acc #: 5144 9566 8923
- Attached the receipt in your email as proof of payment in your email
Q3. Is your product authentic?
We sell a wide range of products from Genuine to OEM, but we do not sell Fake products. TOP OF PAGEQ4. What is the procedure to request for a refund?
We shall honor a full refund if below conditions are met:- The product you received has defect, e.g Broken, non-functional as per advertised
- Products unable to be shipped to you within the promised delivery timeline
- Services (such as Restaurant, Beauty Saloon or Gym) did not honor their services as per advertised. We could not offer a full refund if you find that the Services provider has a bad customer service or the food doesn’t taste good, as these are highly subjective and judgemental. The procedure to file for a refund request is: Step 1: Write an email to ask@myimart.com and indicate following: Your full name Email Your purchase TWN Reference or Voucher number Your bank details (Bank Name, Bank account number, Payee Name) A brief description of why you need a refund Step 2: Attach any picture, evident to support your refund request Step 3: Send to ask@myimart.com and you shall receive a ticket number Our customer support treats complaints or refund seriously and will make a response to you after we have made our investigation. Do allow us maximum 2 working days to complete our verification process with the respective Merchants before getting back to you with the refund request status. Once the refund is approved, we shall process your refund within 14 working days and bank into your account accordingly. TOP OF PAGE
Q5. How to make a purchase?
Simple. At the home page, click on the deals you would like to buy. Review the Highlights and Terms & Conditions before making a buying decision. Click on the Buy Now button and proceed to our check out page. Review the item quantity and check the pricing.
If you have registered with us before, click “Already Registered”, otherwise fill in your registration form for first time buyer.
Select a payment method
Click on the checkbox for agreeing to our terms and conditions
Click “Submit” to continue
If it is a product, you will be required to fill in your delivery address for instant redemption. Kindly modify the receiver’s name or address if you need to change before submitting.
Next you will be directed to the payment screen and then follow instruction to complete the payment process.
TOP OF PAGEQ6. How do I change my delivery address or receiver’s name after I have made a purchase?
At the Shipping address confirmation page, you can click on the “Modify Address” button to change your address or choose another address you have previously entered.
TOP OF PAGEQ7. Do I need to fill in any redemption form after filling in my delivery address?
No. By filling in the Delivery Address, it is considered that you have made an Instant Redemption! Unless the deal requires you to fill in another form to indicate choice of colours or sizes of product, you do not need to fill in any redemption form after filling in your delivery address. TOP OF PAGEQ8. How do I know if my payment has been successful?
If your payment is successful, you should receive an email from ipay88, our payment gateway partner, indicating the status of your transaction. Without this email, the transaction process of your payment may not be complete. TOP OF PAGEQ9. Where should I go to in order to download my voucher?
To download your voucher for your reference, please follow the steps below:- Go to www.myimart.com
- Click on “Sign In” on the top right corner
- Enter your email and password
- Should you forget your password, click on “Forget Password” and our system will generate an email to your registered email address
- Once successfully logged in, click on “My Coupons” and you should see all your coupons online.
- Navigate to the coupon you need, and click “Print Voucher”
- If you do not see your coupon here, that means your payment has not been successful and kindly email payment@askmyimart.zendesk.com with your TWN reference number. You can find your TWN Reference number in the email you receive when you make a purchase. Please check your inbox or Spam box. TOP OF PAGE
Q10. Do you ship to foreign country?
Yes. We do with extra charges depending on which location outside of Malaysia. For more information, please send an email to ask@myimart.com TOP OF PAGEQ11. How do I make offline payment for an item I have purchased but my credit card declined?
In the event that you would like to confirm your order via offline payment, Step 1: Transfer the total cost or internet banking or deposit direct via Maybank ATM machine to following bank account:- Bank: Maybank
- Payee: MYIMART Sdn. Bhd
- Acc#: 5144 9566 8923
Step 2:
Send an email to payment@askmyimart.zendesk.com and attached the receipt in your email as proof of payment.
Upon receiving and verification, our accounts department will authorize your order immediately so that you can print your voucher.
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